Understanding Your Bill

As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after you visit a Temple Health hospital.

If you have given us insurance information at the time of your visit, we will send a claim to your insurance company. Once your insurance company pays its portion of the bill, you may receive an Explanation of Benefits (EOB). This explanation should describe how your insurance company processed the bill.

You will then receive a billing statement from the Temple Health hospital you visited. This statement will tell you the balance due after insurance has processed the claim in accordance to your insurance benefit plan.

Sample Statements

Charge Types

Various physicians that work within the Temple Health hospitals are considered to be hospital-based providers. This means that we are required to bill separately for facility and provider charges. As a result, you may receive 2 bills for the services you received.

Hospital billing could include:

  • Inpatient Room Charges
  • Operating Room Charges
  • Ancillary Services (such as pharmacy, radiology or laboratory services ordered by your physician)
  • Anesthesia

Physician billing could include:

  • Physicians services (Inpatient or outpatient hospital based services)
  • Anesthesia
  • Diagnostic Testing Interpretation
  • Specialty professional services

You also may receive statements for consultation charges if your primary care doctor or attending physician spoke with a specialist such as a radiologist or pathologist about your treatment or test results.

Accepted Payment Types

Temple Health accepts the following types of payment:

  • Visa®
  • MasterCard®
  • American Express® (for Fox Chase Cancer Center only)
  • Discover Card®
  • Cash (at the cashier's office only)
  • Personal Check (via mail only)
  • Money Order
Additional Options

If you would like to explore additional payment options, please review our payment options or contact the number located on your statement.

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